I was recently reading a NY Times article headlined How do you hold a star athlete accountable? We asked those who have tried (and failed).
The first thing that struck me was that it was pretty obvious why the coaches featured in the piece had failed – probably most teachers could have taught them better strategies for providing critical feedback.
The second thing that struck me was the excerpt in the textbox at the top of this post – I had never heard of the SBIA feedback model, though much of it reflects the strategy I often used with students.
I did a little research, and learned it was developed by the Center For Creative Leadership.
You can learn more details at Use Situation-Behavior-Impact (SBI)™ to Understand Intent.
Here’s how they summarize it:
1. Clarify the Situation,
2. Describe the specific Behaviors observed, and
3. Explain the Impact that behavior had on you.
Later in the article, they add a good fourth step:
4. Intent:
Inquire about the person’s original intentions. Inviting them to share where they were coming from helps you understand more about the other person’s experience of the situation and explore the gap together between intentions vs. impact, building greater trust and understanding.
Example: “What were you hoping to accomplish with that?” or “What was going on for you?”
Then actively listen to the other person as they share their perspective. Simple solutions usually follow.
There are certainly far worse feedback strategies to use, including the ones used by the coaches described in the article.
I’m adding this info to The Best Resources For Learning How To Best Give Feedback To Students.
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