Global event organiser RX outsources IT support to Endava

UK-headquartered event organiser RX has outsourced its end-to-end IT support to Endava. The consulting firm will now provide end-to-end IT support across the client’s operations.

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The global events market includes a various variety of activities and gatherings, including conferences, gala’s, weddings, corporate events, and live shows. Having recovered rapidly since the lockdown period, the market is now worth a value of $500 billion in 2026, and may reach $922.3 billion by 2035 if it maintains a CAGR of 7.03% from 2026 to 2035.

Amid this, RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually.

To manage these events, and enable its offering to grow, the firm opted to modernise its global IT estate, with the support of consultants from Endava. Now, a multi‑year managed services partnership with RX has gone live, including end-to-end IT support across service desk, infrastructure, field services and applications management.

Nick Lowe, vice president of technology at RX, said, “Endava has delivered real momentum for our global IT operations. Their impact has lifted both responsiveness and confidence across our teams. As we continue to modernise and automate more of our operations, Endava is proving to be a valuable long‑term partner.”

Since going live in December 2025, the partnership has reportedly delivered measurable improvements across RX’s global IT estate. Within weeks, 97% of service desk calls were answered within 60 seconds, supporting more than 5,800 monthly tickets per month internationally. These improvements have contributed to a positive end-user satisfaction score of 9.5/10, alongside increased confidence in the performance and consistency of RX’s IT services.

In addition, Endava and RX have established robust governance foundations, including structured service reporting and Quarterly Business Reviews, to provide transparency, accountability and a shared framework for continuous improvement. The engagement aligns with Endava’s strategic focus on long‑term, complex managed services partnerships across global enterprises, further reinforcing its presence in the events and media sector.

“Live events leave little margin for IT failure,” added Alastair Lukies CBE, Chief Engagement Officer at Endava. “RX operates in one of the most demanding global environments, and our role is to make technology invisible, stable, responsive and ready to scale, so teams can focus on delivering world-class experiences. This partnership demonstrates how a modern managed services model can deliver both immediate stability and long-term innovation.”